At Orélth, we want every customer to feel confident in their purchase. Below is everything you need to know about our returns and exchanges policy.

⚠ Important — All Gowns Are Currently Made to Order

Every gown in our collection is currently made to order, exclusively for you. We do not hold any ready-made stock. Each piece is handcrafted individually after your order is placed — meaning your gown is produced specifically for you and cannot be resold. Please read this policy carefully before placing your order.

When We Accept Returns & Exchanges

Because all of our gowns are made to order, returns and exchanges are only accepted in the following situations:

01 — Damaged Item

If your order arrives damaged, we sincerely apologise. Please contact us within 48 hours of delivery with photos and your order number. We will arrange a free return and offer a full replacement or refund.

02 — Wrong Item Received

If you received the wrong colour, size, or style, please contact us within 48 hours of delivery. We will resolve this at no cost to you with a replacement or full refund.

Made-to-Order Items — No Returns or Exchanges

As every gown is crafted specifically for you after your order is placed, we are unable to accept returns or exchanges on the basis of change of mind, sizing preference, or personal taste. No gown enters production until it is ordered, and each one is produced exclusively for the individual customer.

Return Shipping Costs & Import Duties

Please note the following regarding all return costs:

• For authorised returns due to a damaged or incorrect item, return postage is covered by Orélth.
• For any other authorised return, all return shipping costs are the responsibility of the customer.
• Any import duties, customs fees, or taxes incurred when returning a product to Orélth are entirely the customer's responsibility and will not be reimbursed under any circumstances.

How to Request a Return or Exchange

1. Email us at contact@orelth.com with your order number, reason for return, and photos if applicable.
2. We will respond within 1–2 business days with return instructions and written authorisation.
3. Send your item back using a tracked service. The item remains your responsibility until received and confirmed by us.
4. Once received and inspected, your refund or exchange will be processed within 5 business days.

Your Rights

This policy does not affect your statutory rights under UK consumer law, including the Consumer Rights Act 2015.

Questions about a return or exchange? contact@orelth.com