At Orélth, some pieces are made to order while others may be available as ready-to-ship items. Please read our Returns & Exchanges policy carefully before placing your order.

Made-to-Order & Tailored Pieces

Any gown or item that is made to order, tailored, customised, or prepared specifically for your order is considered final sale.This means we cannot accept returns, refunds, or exchanges for:

• change of mind
• event cancellation
• incorrect size selection
• ordering the wrong colour or style
• no longer needing the item
• delivery arriving within the stated timeframe

Because these pieces are created especially for you, they cannot be treated like standard ready-to-ship items.

Ready-to-Ship Items

Ready-to-ship items may be returned within 14 days of delivery, provided they meet our return conditions.To be eligible for a return, the item must be:

• unworn
• unused
• unwashed
• undamaged
• free from perfume, makeup, marks, stains, or signs of wear
• returned with original packaging and tags where possible

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Damaged, Faulty, or Incorrect Items

If your item arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery.Email us at:help@orelth.comPlease include:

• your order number
• clear photos of the issue
• photos of the packaging
• a short description of the problem

For made-to-order or tailored pieces, we do not offer standard returns. However, if your item arrives damaged, faulty, or incorrect, we will review the case and may offer an exchange, repair, replacement, or another suitable resolution.

Order Changes & Cancellations

If you need to request a change or cancellation, please contact us within 24 hours of placing your order.After this window, production may have already started and changes or cancellations may no longer be possible.For sizing or measurement support before ordering, contact:sizemeasurements@orelth.comFor general order support, contact:help@orelth.com

Refunds

If a return or refund is approved, it will be processed back to your original payment method.Please allow several business days for your bank or payment provider to complete the refund.

Final Note

We recommend checking all order details carefully before checkout, especially size, colour, delivery timeframe, and whether the item is made-to-order or ready-to-ship.For any return or exchange questions, contact:help@orelth.com