At Orélth, we respect your privacy and take the security of your personal information seriously.This Privacy & Security page explains how we collect, use, protect, and share your information when you visit our website, place an order, contact us, or interact with Orélth online.

Information We Collect

When you use our website or place an order, we may collect certain information, including:

• your name
• email address
• shipping and billing address
• phone number
• order details
• payment confirmation details
• sizing or measurement information you choose to provide
• messages you send to us
• website usage data, such as pages viewed, device type, browser type, and interactions with our site

If you contact us for sizing support, we may collect measurements such as bust, waist, hips, height, and usual dress size to help guide you before ordering.

How We Use Your Information

We use your information to:

• process and fulfil your order
• prepare made-to-order or tailored items
• provide sizing and measurement support
• send order confirmations and shipping updates
• respond to customer service enquiries
• improve our website and customer experience
• prevent fraud and protect our store
• send marketing emails only where permitted or where you have signed up

We do not sell your personal information.

Payments & Checkout Security

Payments are processed securely through trusted payment providers.Orélth does not intentionally store your full card details. Payment information is handled by secure third-party payment processors used at checkout.Our website uses secure technology designed to protect information during checkout and account activity.

Cookies & Tracking

Our website may use cookies and similar technologies to improve your browsing experience, understand website performance, remember preferences, and support advertising or analytics.This may include tools from platforms such as Shopify, Meta, Google, TikTok, or other advertising and analytics providers.You can manage or disable cookies through your browser settings. Some parts of the website may not function properly if cookies are disabled.

Marketing

If you sign up to receive emails from Orélth, we may send you updates about new collections, offers, product launches, or brand news.You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at:help@orelth.com

Who We Share Information With

We may share necessary information with trusted service providers who help us operate our store, including:

• payment processors
• shipping and courier partners
• website and ecommerce providers
• email and marketing platforms
• analytics and advertising platforms
• fraud prevention or security providers

We only share information where needed to provide our services, fulfil orders, protect our business, or comply with legal requirements.

International Orders

As Orélth ships worldwide, your information may be processed or transferred outside your country depending on where our service providers, payment processors, or shipping partners operate.Where required, we rely on appropriate safeguards to help protect your personal information.

How Long We Keep Your Information

We keep personal information only for as long as needed for the purposes described in this policy, including order fulfilment, customer support, legal obligations, fraud prevention, accounting, and business records.Sizing or measurement information provided for support may be kept with your order or customer enquiry history unless you request deletion where applicable.

Your Rights

Depending on your location, you may have rights over your personal information, including the right to:

• request access to your information
• request correction of inaccurate information
• request deletion of your information
• object to certain processing
• request restriction of processing
• withdraw marketing consent
• request a copy of your data

To make a privacy request, contact us at:help@orelth.comWe may need to verify your identity before completing certain requests.

Data Security

We take reasonable steps to protect customer information from unauthorised access, loss, misuse, or disclosure.However, no website, platform, or online transmission can be guaranteed to be completely secure. We recommend keeping your account details, email access, and payment information protected at all times.

Children’s Privacy

Our website is not intended for children. We do not knowingly collect personal information from children.

Updates to This Policy

We may update this Privacy & Security page from time to time to reflect changes in our business, website, legal requirements, or service providers.The latest version will always be available on this page.

Contact Us

For privacy, security, or general support enquiries, contact:help@orelth.comFor sizing and measurement support, contact:sizemeasurements@orelth.com