At Orélth, every gown is crafted with care and precision. We want you to feel completely confident in your purchase, which is why we have a clear and fair returns process in place.

⚠ Important — All Gowns Are Currently Made to Order

Every gown in our collection is currently made to order, exclusively for you. We do not hold any pre-made stock. Each piece is handcrafted individually after your order is placed — no gown exists in a warehouse waiting to be shipped. Your gown is produced for you alone, which is why our returns policy for made-to-order items differs from standard retail.

Made-to-Order Items

All gowns are produced exclusively for the individual customer and cannot be returned or exchanged on the basis of change of mind, sizing preference, or personal taste. This applies to every gown in our current collection. If something is not right due to our error, we will always make it right.

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery with photographs and your order number. We will arrange a free return and either a full replacement or a full refund — whichever you prefer.

Return Shipping Costs & Import Duties

• For damaged or incorrect items, return postage is covered by Orélth.
• For any other authorised return, all return shipping costs are the responsibility of the customer.
• Any import duties, customs charges, or taxes incurred when returning a product to Orélth are entirely the customer’s responsibility and will not be refunded or reimbursed by Orélth under any circumstances.

How to Return

1. Email contact@orelth.com with your order number, reason for return, and photos if applicable.
2. We will respond within 1–2 business days with return instructions and written authorisation.
3. Ship the item back using a tracked service. The item remains your responsibility until received and confirmed by us.
4. Once received and inspected, your refund will be processed within 5 business days to your original payment method.

Non-Returnable Items

• All made-to-order gowns (returned on the basis of change of mind, sizing, or personal preference)
• Items marked as Final Sale
• Items returned without prior written authorisation from Orélth
• Items showing signs of wear, damage, or alteration

Refunds

Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable. You will be notified by email once your refund has been processed.

Your Rights

This policy does not affect your statutory rights under UK consumer law, including the Consumer Rights Act 2015. You remain entitled to a repair, replacement, or refund for goods that are faulty, not as described, or unfit for purpose.

Questions about a return or refund? contact@orelth.com